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Top Positive Review

Maybe I had a bad experience, but I have 2 separate experiences with this company.

The 1st is through Amazon when I bought the plan. No issues. Everything went smooth.

The 2nd is through Asurion. I have mixed reaction to them. To file a claim was simple & easy to do. I was sent a gift card for the purchase amount to replace the item. Everything went perfectly.

The problem I had comes in when I tried inquire about add the replacement item to the plan. Well it took 3-4 days, no problem. The issue I ran into was when I tried to inquire about how to add the item to the plan.

I emailed becuase there is no number to call. It took a while for someone to get back to me & when they did, they told me I needed to contact Amazon for that. Struck me as a little odd, but I didn’t thing nothing of it. The representative for Asurion gave me a number that led me to be scammed. I ended being charged for something more than once & had to cancel & replace that card.

I knew it was a scam becuase when I asked the person during sign up would there be an email sent to me that would allow me to cancel whatever I signed up for, they said yes but no email was ever sent. Then I tried calling the number back, I got hung up on & blocked.

So yes I have mixed reviews about this company. On one hand it was great as far as the product, on the hand it’s absolutely horrible as far as the customer service.

21 People Found This Helpful

Top Critical Review

Ordered this warranty protection plan with a set of headphones for my toddler. I know NOW what this warranty is attached to. In six months, I will have no clue. Why, you ask? Because there is no note, no details, anywhere about what this warranty is attached to. It could be attached to something I ordered at the same time for my other family member. So, how in the world am I supposed to use this warranty if I ever need to? The order # refers to the warranty. There are no notations anywhere showing what it is actually covering. Almost makes one wonder if its a blanket warranty, for all electronics purchased, but for three dollars, that is not possible. There needs to be more details included in the email and/or the description under ‘orders’. I’ve looked everywhere and there is no direction at all anywhere. So, in six months, I will be wondering why I ordered this and what in the world it applies to.
277 People Found This Helpful

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