Sony WH-XB910N Extra BASS Noise Cancelling Headphones

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Dual Noise Cancelling for intense music

Top Positive Review

Was able to call into their help center and my claim is being honored and handled. Thank you.

Asurion refunded my full purchase price to Amazon Gift Card for the covered earbuds. The purchase price for the plan was worth the investment.

Asurion claimed that the manufacturer’s warranty was still in effect. Manufacturer says it isn’t. No way posted on Asurion’s claim submission site other than chat (which wasn’t available) to speak with Asurion.

5 People Found This Helpful

Top Critical Review

Short version, the Item I bought from Amazon in March of this year (its now October) for $204.54 cost me an additional $33.99 to insure, for a term of (what I though was) 36 months. It failed. Instead of a repair or replacement, they sent me an Amazon gift card for $204.54 and told me I was no longer insured! Also, they promise a 5-7 day turn around, it was 18 days (after several calls to them).
If Amazon is offering your initial cost, money back, for a 15% premium (a premium you won’t get back), shouldn’t they just say that, instead of wasting your time with what I went through???

I purchased the asurion Service Plan Price: $33.99 (Plan Duration: 36 MONTHS FROM UNIT PURCHASE DATE).
In the contract, it states; #7. ??replacement product?? means a NEW, REFURBISHED OR REMANUFACTURED PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL COVERED PRODUCT. Technological advances may result in a replacement product with a lower selling price than the original covered product.
But that’s not what happened. First, they promise a 5-7 day turn around. 18 days later (after several calls to them) I get an email with; “Unfortunately, your product is beyond repair. However, we’ll reimburse you the purchase price paid for your product, plus any sales tax if applicable, based on plan terms and conditions.”
I called and asked why I did not get a repair or replacement… and basically one of their supervisors replied; because they are not the manufacture of the product! Like an insurance company is the manufacture of any product?
Future more, when I ask about my 36 months of continuing coverage, she directed me to (in the contract (which you only see after you make the purchase);
1. PER-CLAIM LIMIT: For any single claim, the limit of liability under this Plan is the least of the cost of: (i) authorized repairs; (ii) replacement with a replacement product; (iii) reimbursement for authorized repairs or replacement; or (iv) the cost of a replacement product not to exceed the purchase price you paid for the covered product, excluding sales tax, as indicated on your sales receipt or order confirmation email.
2. AGGREGATE CLAIM LIMIT: The total amount we will pay for all claims on any single covered product is the purchase price you paid for the covered product excluding sales tax, as indicated on your sales receipt or order confirmation email. However, in no event will we provide a gift card or check for more than the replacement cost of the covered product or the remaining balance of your total claim limit. In the event the total cost of all authorized repairs, replacements or reimbursements equals the purchase price you paid for the covered product excluding sales tax, or we provide a gift card or check for the replacement cost of the covered product, we have fulfilled all of our obligations owed under this Plan and this Plan shall terminate

Again; So, if Amazon is offering your initial cost, money back, for a 15% premium (a premium you won’t get back), shouldn’t they just say that, instead of wasting your time with what I went through???
40 People Found This Helpful

Customer Questions & Answers

How do you control the volume? The app is no help. I can??t use it if I can??t turn it down
Answer: You Control volume on the device you are plugged into

“a 10-minute quick charge gives you up to 4.5 hours of extra play time with the optional AC adapter.” What is this optional adapter?
Answer:

Any USB 5 volt charger of 1 amp or more with a USB ‘C’ type plug for the headphone will work. The USB ‘C’ adapter for the headphone is symmetrical and can be plugged in in either direction unlike the non symmetrical micro and mini USB style connectors. Most USB 5 volt adapters have a large USB type socket to plug the c??

What is the maximum distance from the bluetooth audio source that these will work?
Answer: Not sure, but I can move through out my house and at work with no problem.

Do these headphones have a built in microphone and if so, how well does it work (sound quality for your listeners)?
Answer: Thanks for your question. The WH-XB910N has a built-in microphone that is effective for phone conversations.

World Wide Stereo is 43 years old and a proud authorized Sony dealer.

Does this device come with a charger?
Answer: It does come with a VERY short USB to USB-C cable, but no “brick” to plug into the wall. I had an extra one that wasn’t being used, so no problem. I should have checked the photo and description of the product to notice this detail. I was just surprised when I opened the case and didn’t see a USB to AC plug.

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Sony WH-XB910N Extra BASS Noise Cancelling Headphones
Sony WH-XB910N Extra BASS Noise Cancelling Headphones
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