Sony NW-E394 Walkman 8GB Digital Audio Player (Black) with Knox Gear Hardshell Case

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9.2Expert Score
Overall BVR Rating
Total Reviews:162
Sony NW-E394 Walkman 8GB Digital Audio Player (Black) with Knox Gear Hardshell Case
PROS
  • 10 REVIEWS EASY TO USE
  • 4 REVIEWS BATTERY LIFE
  • 11 REVIEWS PLAYER
  • 6 REVIEWS DEVICE
  • 4 REVIEWS CHARGED
  • 5 REVIEWS LISTEN

BUNDLE INCLUDES: Sony NW-E394 Walkman Audio Player (8GB, Black) and Knox Gear Hardshell Case for Sony Audio Recorders (Black)

Top Positive Review

Normally I wouldn’t purchase a warranty because you have no idea what it does or doesn’t cover. But offered to cover my drone for 3 years for $10.

I read through the paperwork, it seems like it covers most scenario’s.

I would say it is priced fairly. I won’t know everything until my drone fails, and it will if I don’t loose it first.

Top Critical Review

I purchased the Asurioin Protection Plan to cover a drone I purchased for my granddaughter. I’ve used Asurion coverage with my cell phones for years and have been very happy with the coverage and the service. There are obviously very different standards of care between the two different businesses.

The process for filing a claim is OK. It could be made significantly more simple, but I managed to get through it without major difficulty. After initially submitting my claim, I followed up with a chat session, where I was asked to provide exactly the same information as was provided in the original claim — why? The chat person was great, they were professional, pleasant, and left me feeling good about things. I was told that I would be contacted in a few days with a status update. A few days passed and no contact, so I checked on the status of my claim. The claim did not exist in Asurion’s systems. Back to the chat session (I chatted with the same person as the first time) and provided the same information yet again (she had some of the information in her system and was able to fill in some of the blanks for me.) Again, I was told I would be contacted in a few days. A few days passed and no contact. I checked again, and this time, there was a record of my claim and I was told: “it’s being worked.”

As of today, it’s been nearly a month since I filed my claim. I have at no point been contacted by Asurion, despite multiple commitments on their part to reach out to me. When I check the status of my claim I get “Your claim is completed. Your product is on its way to you.” – that’s unchanged for the past 10 days. I have no shipment information, no tracking number, nothing to give me any confidence that my product is actually on its way – and a history of broken promises to make me believe that it’s not.

Asurion, if you read this:

1: if you make commitments to do something (reach out to a customer), you need to do it when you say you will. In other words, Do What You Say You Will Do (DWYSYWD)
2: you need to dramatically improve your backend systems for dealing with claims
3: you need to dramatically improve your mechanisms for providing claim status to customers
4: you need to provide shipping/tracking information when repaired/replaced products are returned to customers
5: your chat CSR did a great job – she was the only part of my experience that was positive

Customer Questions & Answers

Does this unit come with a charging cord?
Answer: yes,a usb charging cord that can plug to any usb outlet like computer,stereo,game console ,etc;charging does take a while

Does this start playing where it left off or does it always start at the beginning of the lost of songs?
Answer: Depends on how you turn the unit off. Will start where you left off if you powerdown at that point.

I have hearing problems. Can I adjust let/right balance with this so that it??s louder in one ear?
Answer: There’s no balance I can find. The only thing is an Equalizer that allows you to adjust the bass etc based on the type of music you are listening to. But no way to adjust the sound from left/right that I can see.

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Sony NW-E394 Walkman 8GB Digital Audio Player (Black) with Knox Gear Hardshell Case
Sony NW-E394 Walkman 8GB Digital Audio Player (Black) with Knox Gear Hardshell Case
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