Samsung Galaxy A52 5G

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Game, Stream & Binge On: Watch your favorite shows, work on your gaming, and keep your playlist blasting with Galaxy A52 5G’s long-lasting battery

Top Positive Review

An update to my prior review. It takes finding a competent representative. I explained the situation and she fixed the error in coverage. Unfortunately, they were unable to repair my laptop but they issued a refund for the laptop. They were relatively fast especially considering this took place over Thanksgiving weekend.
Asurion insurance was presented as an option when I bought my Macbook Laptop. After three days, I have been “disconnected” from phone calls twice. Told I would get a callback from a third call while trying to get to tech support. Made additional attempts to call and online chat with tech support with all the holds and transfers to the wrong departments befitting the level of described competency. Was then told the only possible way they would repair my laptop was with a factory reset and I was advised to backup my data. Great idea if I could log on. Then told to take it to a local repair shop for backup which is definitely not something the people who already took my money could possibly do.
On day three, I was told on chat that my name, in all possible variations, was not the name Amazon had on the account and I couldn’t possibly access my policy. (I had already uploaded a copy of the receipt with my name and details of the quality insurance product I had purchased.)
On my final call (where they could access my account with my name) I was told that evidently, I have mobile phone insurance, not laptop insurance. My only option was to cancel the policy and could not change or purchase another policy because I was 11 days over the month window. So in exchange for parting with my money, I’ve had three days of aggravation, a non-functional laptop, and unless I could magically change my device to a cell phone, an insurance policy I could not use.
Over the years, I’ve purchased several laptop repair policies from different companies and was happy with the outcome. Asurion has been a train wreck.

Top Critical Review

Over all the service was good, and the technicians were polite. However, it took the claims department 3 months to let me know they needed some photos to complete the claim review. I submitted the claim on May 29 and only received an email on August 26 because I called to find out what was going on. Someone somewhere screwed up royally and the only person willing to apologize about it was the operator who directed me to the claims review department.

Oh, if you ever do go into a claims review, don’t expect to get any information from the Asurion/Amazon website. It simply states that your claim is under review and doesn’t give you a way to contact the review team.

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Samsung Galaxy A52 5G
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