Plantronics PL-84004-01 Savi W720m Multidevice Headset Landline Telephone Accessory

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9.4Expert Score
Overall BVR Rating
Total Reviews:55
Plantronics PL-84004-01 Savi W720m Multidevice Headset Landline Telephone Accessory
PROS
  • 6 REVIEWS BATTERY LIFE
  • 7 REVIEWS SOUND QUALITY
  • 6 REVIEWS DESK PHONE
  • 6 REVIEWS CELL PHONE
  • 3 REVIEWS HOME OFFICE
  • 3 REVIEWS CONFERENCE CALLS
  • 5 REVIEWS PHONE CALLS
  • 9 REVIEWS GREAT HEADSET
  • 5 REVIEWS EAR
  • 6 REVIEWS NOISE
  • 3 REVIEWS FIRMWARE
  • 4 REVIEWS RANGE
  • 6 REVIEWS BUSINESS
  • 3 REVIEWS WALK

Multidevice Connectivity

Top Positive Review

The setup and install was extremely easy, No driver download required (I’m using Windows 7 Pro 64bit for reference). Tested functionality on PC, Android Mobile, and Avaya 4625SW IP Phone.

Here are some helpful items:

I called Plantronics prior to purchasing to finalize my research. I wanted to know what the difference was between the SAVI-720 and SAVI-720M models since there is no comparative chart that I could find showing what the specific difference is (other than the marketing speak).

I found that the only difference is the way the headset identifies itself to the PC. Plantronics advised that there is no enhancement in audio quality or added functionality to the M version. The 720M version has a different enumeration that allows Windows to load drivers without the user having to download them from Plantronics manually; and enables the presence features in MS softphones.

According to Plantronics the price for either model should be identical (the MSRP is identical). I recommend purchasing the 720M over the 720 for ease of PC install even if you do not plan on running Microsoft client software (You do not need to be using Microsoft Lync, OCS, or other MS softphones to make full use of the 720M.)

One item to take special note of, this headset is binaural-mono, not stereo. There are reviews with complaints regarding the music sound quality and lack of stereo. If the purchaser’s expectations are primarily for entertainment, then this is not the headset for you. Plantronics is famous for it’s office/business related equipment, and the SAVI line is designed for that purpose.

The Plantronics Hub software is optional and is manually installed for either the 720 or M versions. This is how you would update firmware and it also provides the systray interface that shows the battery level and allows tweaking of settings such as voice quality and amplification.

Note that the default setting for the Deskphone Audio is Narrowband; this is to extend battery life. It can be changed to Wideband, providing a much more “full” sound, however it will shorten the overall talk time. (I have not tested wideband beyond a comparative, so I do not have stats on how much shorter the battery life is).

Battery life at the default setting is incredible. I work a 10 hour day and 90% of that day is on the phone. by the end of the day the battery meter is between 75% and 50% (with actual 7+hours minimum talk time) *Battery indicator appears to update every 25%*

Top Critical Review

I was very excited to have and try this product as I have had other plantronics devices. Sadly, I am returning this. There is an echo, a constant buzz and a humming all at the same time! I am back with my simple plug to the phone headset. I have ordered another headset that is noise cancelling that plugs into my hand held, so I can walk around but have stellar noise reduction. I like to listen to music and have an occasional barking dog I do not want others to hear.

Customer Questions & Answers

Does this have the small dongle similar to the savi400 series or does the large base connect to the computer? (telecommuter needs portable)
Answer: It does not have a small dongle; it connects to your computer by USB. It also can connect to your cell phone using bluetooth, or you can connect it to your landline. I have been extremely happy with this device, it was definitely worth the purchase.

Will this headset be compatible with a computer running windows 7 and five9 softphone?
Answer:

If you can’t find the answer on the Plantronics website I would call them. This model is specifically designed to work w/ MS Lync (now Skype for business). There is another model that isn’t specifically designed to work w/ MS. IIRC Plantronics lists on their website which softphones are compatible w/ their headsets. Mi??

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Will I be able to listen to audio from my mobile devise, for example YouTube?
Answer: I think do my connects to my desk phone mobile phone and computer

Does this connect to a landline ? I don’t see a cord to plug into the landline phone.
Answer:

Hi! The W720 provides PC. Mobile and desk phone connectivity. It includes an interface cable with an RJ9 end that connects to the base to the desk phone. Compatibility will depend on the model of the phone that you have. Feel free to access our Compatibility Guide available on our website. If you have any further quest??

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I have internet telephone with a Panasonic answering machine, will this connect easily?
Answer: As long as the Panasonic phone is a corded desk phone, this will be compatible and easy to setup. 1-800-683-5715

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Expert Score 9.4
PROS:
  • 6 REVIEWS BATTERY LIFE
  • 7 REVIEWS SOUND QUALITY
  • 6 REVIEWS DESK PHONE
  • 6 REVIEWS CELL PHONE
  • 3 REVIEWS HOME OFFICE
  • 3 REVIEWS CONFERENCE CALLS
  • 5 REVIEWS PHONE CALLS
  • 9 REVIEWS GREAT HEADSET
  • 5 REVIEWS EAR
  • 6 REVIEWS NOISE
  • 3 REVIEWS FIRMWARE
  • 4 REVIEWS RANGE
  • 6 REVIEWS BUSINESS
  • 3 REVIEWS WALK
Plantronics PL-84004-01 Savi W720m Multidevice Headset Landline Telephone Accessory
Plantronics PL-84004-01 Savi W720m Multidevice Headset Landline Telephone Accessory
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