Philips Audio Fidelio X2HR Over-Ear Open-Air Headphone 50mm Drivers- Black

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Hi-res Audio Certified with extended response frequencies

Top Positive Review

I should have seen it coming when my daughter as a child dropped her Nintendo Game Boy into the toilet. Since then, my dear, dear daughter has become the Grim Reaper of electronics. If the electronics had human qualities, I believe they would have anguished looks upon them as my daughter completed the purchase of the electronics at the store. Most dramatic is when she dropped her cell phone into a cow manure sluice pit while doing her undergraduate work in pursuit of a veterinary degree. We deemed that one a total loss. Since then she has slammed phones in her car door, had a foul ball hit her phone screen at a softball game and consistently shows up with cracked screens, frayed wires and unexplained, but not unexpected glitches. When she asked for another electronic device for a Christmas present (not to be divulged here dear reader, but it is not a cell phone), she requested the Asurion 3 Year Portable Electronic Accident Protection Plan with Tech Support which was quite prescient of her. I, of course made the purchase and it may be the most practical gift I buy this year. Of course, insurance is the thing you buy that you hope you don’t have to use, but it is great to have the comfort of knowing it is there. I may return in six months to tell you how well Asurion handled the claim for her Christmas present, but I hope I don’t have to.

44 People Found This Helpful

Top Critical Review

I bought the Samsung Galaxy Buds+ and as a plumber I got the protection plan, just in case I dropped them in some water (or worse). Sure enough, they got washed accidentally, but NO FEAR! I started my Asurion claim and they first started by telling me to go back to the manufacturer because it would be under their warranty. Samsung told me, accidents like washing them, isn’t a manufacturing defect, take it back to Asurion. So, I went back to them and filed the claim on July 16, 2020. They told me to send my damaged product in and gave me a label. I mailed my earbuds in and had to go through their convoluted website to figure out how to pick my earbuds for what needed replaced. So, I finally got that done and I got an email on July 27, thanking me for my selection. That was 50 days ago. I check the website and all it says is the product is on it’s way. It’s said that for nearly two months. I understand the COVID thing has created some issues, but this is insane. I’ve tried reaching out on the website, by phone, email, and Facebook, but with no real response. I feel like this is a scam. Not only do they have my old, broken earbuds, but my money! I can safely say I don’t think I will be using them ever again. I hope people read the reviews of people who ACTUALLY filed claims, not just the people buying the plans. What a shame. I’d be better off just buying the earbuds over again.
28 People Found This Helpful

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Philips Audio Fidelio X2HR Over-Ear Open-Air Headphone 50mm Drivers- Black
Philips Audio Fidelio X2HR Over-Ear Open-Air Headphone 50mm Drivers- Black
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