Eton American Red Cross FRX2 Hand Turbine AM/FM/NOAA Weather Radio with USB Smartphone Charger and LED Flashlight

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Emergency Weather Radio?and Smartphone Charger: This rechargeable hand crank powered AM FM and weather band digital radio features an LED flashlight and glow-in-the dark locator to easily find it at night or during a power outage

Top Positive Review

Maybe I had a bad experience, but I have 2 separate experiences with this company.

The 1st is through Amazon when I bought the plan. No issues. Everything went smooth.

The 2nd is through Asurion. I have mixed reaction to them. To file a claim was simple & easy to do. I was sent a gift card for the purchase amount to replace the item. Everything went perfectly.

The problem I had comes in when I tried inquire about add the replacement item to the plan. Well it took 3-4 days, no problem. The issue I ran into was when I tried to inquire about how to add the item to the plan.

I emailed becuase there is no number to call. It took a while for someone to get back to me & when they did, they told me I needed to contact Amazon for that. Struck me as a little odd, but I didn’t thing nothing of it. The representative for Asurion gave me a number that led me to be scammed. I ended being charged for something more than once & had to cancel & replace that card.

I knew it was a scam becuase when I asked the person during sign up would there be an email sent to me that would allow me to cancel whatever I signed up for, they said yes but no email was ever sent. Then I tried calling the number back, I got hung up on & blocked.

So yes I have mixed reviews about this company. On one hand it was great as far as the product, on the hand it’s absolutely horrible as far as the customer service.

21 People Found This Helpful

Top Critical Review

Ordered this warranty protection plan with a set of headphones for my toddler. I know NOW what this warranty is attached to. In six months, I will have no clue. Why, you ask? Because there is no note, no details, anywhere about what this warranty is attached to. It could be attached to something I ordered at the same time for my other family member. So, how in the world am I supposed to use this warranty if I ever need to? The order # refers to the warranty. There are no notations anywhere showing what it is actually covering. Almost makes one wonder if its a blanket warranty, for all electronics purchased, but for three dollars, that is not possible. There needs to be more details included in the email and/or the description under ‘orders’. I’ve looked everywhere and there is no direction at all anywhere. So, in six months, I will be wondering why I ordered this and what in the world it applies to.
278 People Found This Helpful

Customer Questions & Answers

Am fm works but noaa station is no longer working.
Answer: Well if it’s still eligible for a refund send it back…. My FRX3 battery pack fried in the unit and it’s past the warranty expiration date.

Does it take an AC adapter?
Answer: It comes with an AC adapter. I use mine with the AC adapter most of the time, seems like the signal comes in stronger that way.

How is this model FRX2 for $35 different from the one for $43.30? I noticed one says it’s by Eton and the other says it’s by Grundig
Answer: As far as I can tell they are the same. Correct me if I am wrong but I believe Grundig and Eton are under the same umbrella now. I have had no problems with the radio I purchased and it has the Eton brand name on it.

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Eton American Red Cross FRX2 Hand Turbine AM/FM/NOAA Weather Radio with USB Smartphone Charger and LED Flashlight
Eton American Red Cross FRX2 Hand Turbine AM/FM/NOAA Weather Radio with USB Smartphone Charger and LED Flashlight
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