Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones?? Wireless

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Three levels of world-class noise cancellation for better listening experience in any environment

Top Positive Review

Was able to call into their help center and my claim is being honored and handled. Thank you.

Asurion refunded my full purchase price to Amazon Gift Card for the covered earbuds. The purchase price for the plan was worth the investment.

Asurion claimed that the manufacturer’s warranty was still in effect. Manufacturer says it isn’t. No way posted on Asurion’s claim submission site other than chat (which wasn’t available) to speak with Asurion.

5 People Found This Helpful

Top Critical Review

Short version, the Item I bought from Amazon in March of this year (its now October) for $204.54 cost me an additional $33.99 to insure, for a term of (what I though was) 36 months. It failed. Instead of a repair or replacement, they sent me an Amazon gift card for $204.54 and told me I was no longer insured! Also, they promise a 5-7 day turn around, it was 18 days (after several calls to them).
If Amazon is offering your initial cost, money back, for a 15% premium (a premium you won’t get back), shouldn’t they just say that, instead of wasting your time with what I went through???

I purchased the asurion Service Plan Price: $33.99 (Plan Duration: 36 MONTHS FROM UNIT PURCHASE DATE).
In the contract, it states; #7. ??replacement product?? means a NEW, REFURBISHED OR REMANUFACTURED PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL COVERED PRODUCT. Technological advances may result in a replacement product with a lower selling price than the original covered product.
But that’s not what happened. First, they promise a 5-7 day turn around. 18 days later (after several calls to them) I get an email with; “Unfortunately, your product is beyond repair. However, we’ll reimburse you the purchase price paid for your product, plus any sales tax if applicable, based on plan terms and conditions.”
I called and asked why I did not get a repair or replacement… and basically one of their supervisors replied; because they are not the manufacture of the product! Like an insurance company is the manufacture of any product?
Future more, when I ask about my 36 months of continuing coverage, she directed me to (in the contract (which you only see after you make the purchase);
1. PER-CLAIM LIMIT: For any single claim, the limit of liability under this Plan is the least of the cost of: (i) authorized repairs; (ii) replacement with a replacement product; (iii) reimbursement for authorized repairs or replacement; or (iv) the cost of a replacement product not to exceed the purchase price you paid for the covered product, excluding sales tax, as indicated on your sales receipt or order confirmation email.
2. AGGREGATE CLAIM LIMIT: The total amount we will pay for all claims on any single covered product is the purchase price you paid for the covered product excluding sales tax, as indicated on your sales receipt or order confirmation email. However, in no event will we provide a gift card or check for more than the replacement cost of the covered product or the remaining balance of your total claim limit. In the event the total cost of all authorized repairs, replacements or reimbursements equals the purchase price you paid for the covered product excluding sales tax, or we provide a gift card or check for the replacement cost of the covered product, we have fulfilled all of our obligations owed under this Plan and this Plan shall terminate

Again; So, if Amazon is offering your initial cost, money back, for a 15% premium (a premium you won’t get back), shouldn’t they just say that, instead of wasting your time with what I went through???
40 People Found This Helpful

Customer Questions & Answers

Can I watch tv with these headphones??
Answer: Hello there!

Thanks for the question. We recommend that you check with TV if it has Bluetooth audio out. Otherwise, the headset will come with a 3.5mm audio cable you can plug into the headphone jack on the TV.

Hope that helps. Thanks again.

With a hearing loss in one ear, is there a balance control to boost the sound on one side?
Answer:

Having 100% hearing loss on one ear myself, the best course of action I found is to go to Settings – General – Accessibility and turn on “Mono Audio”. This will not change the quality of the sound since one ear is deaf anyway and it will allow all sounds to be routed to both speakers of your headset. Just a note for co??

Do these support calls over skype/hangout/webex?
Answer: Hi, That’s a great question! The QC35 II works on both computers and mobile devices for all types of calling applications. Have a great day!

Are these comfortable if you wear eye glasses?
Answer: Not only do I at times wear glasses, but I also wear Behind the Ear hearing aids in both ears and the Bose QuietComfort 35 II headphones are EXTREMELY comfortable.

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Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones?? Wireless
Bose QuietComfort 35 II Noise Cancelling Bluetooth Headphones?? Wireless
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