Shipping Policy

[Free shipping] for orders over US$100.

Normally, you can receive the orders in about 5~30 business days.

  

[Express shipping] for all orders.

1, We will send a email to you for confirmation once receive your order, we WON'T arrange the shipping without your confirmation.

2, AFTER receive your confirmation email, the preparing time for shipping is about 1~3 workdays.

3, After the express company collected the package, the tracking number will be  updated on order details within 1~3 workdays.

4, Then 10~25 workdays for shipping, you can track on https://www.17track.net/en.

please allow up to total 15~30 business days, depending upon the time of purchase and your delivery address. 

 

Please note: All orders are dispatched from China/US/Europe. During sale and holiday periods, delivery may take longer than the estimated time frames above.

 

We take extra care in verifying every order we receive. This process is one that we strive to accomplish within the timeframe for your order to ship out or be sent over to the manufacture who drop ships your order. In certain situations, our order verifying process can delay your order from shipping. Please be sure to include accurate information when you are placing your order so if need be we can contact you at the information listed in an attempt to get your order out the same day (if in-stock within our warehouse).

Please verify stock status prior to placing an order as we cannot accurately estimate transit times for out-of-stock items.

Arkfair is not responsible for lost//stolen packages. If you feel your package was misdelivered you can contact our customer service team and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of Arkfair as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation.

Note:

Customs Duty Explanation

You may be charged customs duties and taxes for something purchased online. Buyers are responsible for custom taxes, our selling price does not include any custom taxes.

DHL Extra Fee

When the delivery address is too far from main Logistic Centers, extra $35 remote area fee will be charged from you. You can check by yourself whether your own address belongs to remote area or not.